FAQ
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at Info@NeighborhoodJava.co
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at Info@NeighborhoodJava.co If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to Info@NeighborhoodJava.co and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
At NeighborhoodJava.Co, we are dedicated to providing our customers with a premium coffee experience that is both flavorful and ethically sourced. Founded in 2025 in Los Angeles, our mission is to offer a delightful selection of unique coffee blends that cater to diverse palates. Our signature offerings include the smooth Decaf Coffee, which features hints of chocolate, and the vibrant Medium Coffee, characterized by its citrus and caramel notes.
We understand that coffee is not just a beverage; it is a ritual that many individuals cherish daily. Therefore, we prioritize quality in every aspect of our sourcing and roasting processes. Our commitment to ethical sourcing ensures that our coffee beans are obtained from sustainable farms, contributing to the well-being of both the environment and the communities involved in coffee production. In fact, we partner with suppliers who adhere to fair trade practices, ensuring that over 70% of our coffee is sourced from certified farms.
By choosing NeighborhoodJava.Co, our customers are not only indulging in exceptional flavors but also supporting responsible practices that make a positive impact. We believe that every cup of coffee should be a reflection of quality and sustainability, and we strive to uphold these values in every blend we offer. Join us in savoring the rich, complex flavors of our coffees while contributing to a more sustainable future.
